Vail Resorts Lead: Product Sales - Afton Alps - Hastings, MN - Full and Part Time - Winter Seasonal in Afton Alps, Minnesota

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:

Reach your Peak at Vail Resorts. You’re someone who pushes boundaries and challenges the status quo. You’re brave, ambitious, and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world’s most innovative companies and re-imagine a mountain resorts experience with us. Welcome to Vail Resorts. Reach Your Peak.

As a leader with Product Sales and Services (PSS) Department, you goal is to create a seamless ticketing experience for all guests, possess exemplary product knowledge and are able to communicate effectively with our guests in person and over the phone while helping to share their expertise with colleagues. The Lead is responsible for opening and/or closing office operations and maintaining a strong cohesive team.

This position can be located at any of the following locations:

  • Guest Services (3 locations) - These locations primarily sell daily tickets and season passes. It is also an acting guest service and information center. Candidates should have the ability to retain a significant amount of information.

  • Administrative Office - This location sells all of the Afton Alps product line. It is also the central communication center for entire area. Candidates should have a great ability to retain product knowledge. A high level of detail and ability to process complex transactions is preferred.

Essential Job Responsibilities:

PSS Lead duties:

  • Be able to provide detailed explanation with 100% accuracy Afton Alps product offerings and activities to guests and team.

  • Resolve all customer issues that may arise and complete the service recovery process.

  • Supervise sale and return of all Afton Alps products and services.

  • Oversee and own operation of the office including audit requirements, on-going training, safety and troubleshooting sales station equipment.

  • Own the office process, successes and opportunities while ensuring staff has the tools to do their job to completion and our guest service standards.

  • Promote and support department operations and uphold company policies and procedures.

  • Maintain a fluid and enjoyable call center experience for our guests.

  • Office assignments may include supervising call center operations and all PSS locations. These locations include communication in person and over the phone.

  • Open and close sales locations and offices in an efficient manner.

  • Know and connect with staff and deliver the support needed to be successful at work and in Afton Alps.

  • Communicate consistently with Manager regarding operation execution and employee performance.

Other duties and responsibilities as assigned

Job Requirements:

  • 18 years old – required.

  • High School graduate or equivalent - required.

  • Two years guest service experience - required.

  • Ability to communicate professionally - required.

  • Computer experience (Windows XP, Excel, Microsoft Word proficiency) - required.

  • One year cash handling experience - required.

  • Previous Product Sales & Services Supervisor-Required

Physical Requirements:

  • Ability to lift a minimum of 50lbs

  • Ability to be physically active, especially in-season

Competencies:

  • Serve Others: Own It. Personalize It. Elevate It.

Identifies and take ownership of opportunities to assist the customer; listens and responds to customer needs to personalize the experience; is committed to elevating the customer experience; communicates clearly and effectively; is flexible to adjust plans to meet customers’ changing needs; collaborates with team members and peers; exhibits a service attitude that is engaging with customers.

  • Do Right: Act with Integrity – always do the right thing, knowing it leads to the right outcome.

Follows through on commitments; is honest and trustworthy; understands and complies with company policies and procedures; considers stakeholder interests in decision making; takes ownership of actions and decisions; receptive and responsive to others’ feedback; identifies and communicates ethical concerns.

  • Drive Value: Grow profit through smart and innovative business practices.

Is a positive advocate for the company; is aware of the impact of decisions and actions on company profitability; works efficiently; completes tasks accurately and manages time well; strives for continual improvement and growth; is open to and suggests new ideas; uses company resources appropriately; demonstrates financial discipline.

  • Do Good: Preserve our natural environment and contribute to the success of our local communities.

Has an awareness of the company’s Epic Promise program; considers the environmental and community impact of decisions and actions; takes actions in support of the company’s environmental initiatives; understands the company’s connection with our local communities.

  • Be Safe: Be committed to the safety and wellness of our employees and Guests.

Promotes a culture of health and safety; takes personal accountability for the safety of self and others; understands and communicates safety procedures and expectations; utilizes all relevant safety resources; identifies and appropriately reports risk.

  • Have Fun: Fun is our product – create fun, enjoy your work and share the contagious spirit.

Shares enthusiasm for our products and services; is able to overcome challenges while maintaining a positive attitude; inspires others and integrates fun into the work environment; is approachable and welcoming to customers; promotes an engaging, inclusive atmosphere.

Create incredible experiences for guests at the Midwest’s premier winter destination. In the scenic St. Croix River Valley, this big-time resort with a small town feel has converted thousands of first-timers into lifelong skiers and riders. This truly is where Epic begins for skiers of all levels and can be where your epic career begins, too. Become part of the Afton Alps family. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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