Vail Resorts Entry: Product Sales - Greeter - Beaver Creek Resort in Beaver Creek, Colorado
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The Greeter, as a part of the Product Sales and Services department, is responsible for creating a warm and welcoming first impression to our guests by greeting them in our various ticket, lesson and pass sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding Village and Resort services. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line.) The Greeter must continue to pay attention to the details of the operation while being a problem solver, ensuring each guest’s needs are met appropriately.
Responsibilities include (but are not limited to):
Accurately provide information about lift access products while efficiently directing guests to the correct windows and/or product sale locations.
Must be able to interact with guest and effectively manage the queue (line) at the same time.
Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
Make suitable recommendations on products to meet the guest’s needs and the business objectives.
Must be knowledgeable about the resort, location specifics, events, and activities in order to answer guest inquiries.
Ability to handle high volumes of customer interaction while Delivering exceptional Service; Internal & External
Creating a fun & Professional work experience while communicating in a courteous & respectful manner
Professionally assist and follow through with resolution of guest complaints, handle concerns & suggestions
Follow company/department policies & procedures
Participate in resort & departmental trainings and development courses.
Take initiative to perform duties which facilitate operation and maintain cleanliness while paying attention to detail
Perform other duties as appropriate
Help guide guest/ski groups to proper location(s) at the resort
Willing to work outside in winter weather conditions
High school diploma or equivalent - required
Must be at least 18 years of age - required
Experience using a mobile or tablet device
Ability to communicate fluently and effectively in English - required
Ability to develop a quick rapport with clients - required
Ability to stay calm in busy and stressful situations - required
Ability to answer questions and speak intelligently about all resort products
Fun, outgoing personality traits
Ability to adhere to required responsibilities in an unsupervised environment.
Prior experience with (resort) POS software - preferred
Experienced and/or conversational in a foreign language - preferred
Previous guest service experience
College Degree - preferred
This position can be at any of the following locations:
Main Ticket Office – Located in the heart of BC Village – Location primarily sells tickets and season passes. Candidates should have the ability to retain a significant amount of information. This is an outside position.
BC Landing Ticket Office – Located adjacent to the Riverfront Gondola at Beaver Creek Landing. This is an inside position.
Arrowhead Ticket Office- Located at the base of Arrowhead Mountain. This is mostly an inside position but must be able to work outside also.
Location primarily sells tickets and season passes. Candidates should have the ability to retain a significant amount of information.
We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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