Vail Resorts Club Concierge - Arrowhead Alpine Club - Beaver Creek Resort in Edwards, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

  • Serves members efficiently, promptly, and courteously by giving the highest level of customer service.

  • Greets members and guests.

  • Constantly interacts professionally with members and guests.

  • Provides information on events, promotions, and special offers.

  • Promptly communicating with member requests for storing and accessing skis.

  • Documenting and handling billing transactions for services, rentals, and guest fees.

  • Solving member issues within your authority level. If unable to resolve, pass on to manager for further assistance.

  • Maintains the cleanliness and neatness of the front desk and lobby area.

  • Arriving on time and in uniform for your shift.

  • Always holds a professional attitude when discussing the club and anything of relation to it.

  • Is consistent and proficient on all computer programs including RPOS & Novell (after provided training), Word, and Excel.

  • Thoroughly understands and follows proper opening and closing policies and procedures.

  • Uses proper telephone etiquette.

  • Works on special projects as assigned.

  • Performs general office work such as word processing, filing and operating copy and fax machines.

  • Posts and files charges to members’ accounts.

  • Accurately follows SOX policies when completing accounting paperwork.

  • Performs club opening duties (turn on all equipment, lights, and music).

  • Attends all mandatory staff meetings and trainings.

  • Complies with facility usage policies found in training manual.

  • Performs other duties required by the manager on duty.

  • Knows all safety and emergency procedures and accident prevention policies and procedures.

  • No eating or chewing gum at the front desk.

  • Assists members in signing up for activities/events.

  • Provide thorough explanations of all activities and events going on at the club and thoughout Beaver Creek.

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you .

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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