Vail Resorts Jobs

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

The Front Desk Guest Services Agent assists with all aspects of a guest’s stay with Keystone Lodging including answering incoming calls in a professional manner, determining a caller's needs and directing the call appropriately. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.

Job Specifications:

• Expected Pay Range: $20.00 / hour

• Shift & Schedule Availability: Full Time

• Skill Level: Intermediate

Job Responsibilities include (but are not limited to):

• Welcomes guests in a warm, friendly, prompt, and professional manner

• Answer guest questions about resort activities, transfer calls, takes guest messages, and assists guest needs with AAA standards.

• Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.

• Assist Owners and Guests with luggage, room-moves, wheelchairs, cribs and rollaway bed requests

• Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.

• Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls

• Explain guest pay folios over the telephone and e-mail receipts.

• Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out.

• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests

• Performs all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary.

• Assist at other front desks, internal and external departments as necessary

• Utilize all guest profiles to personalize the guest experience and provide preferences on accommodations and services

• Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up.

• Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

• Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels

• Notifies manager or lead if any equipment is broken or supplies are running low

• Practices safe work habits in all types of duties and with all equipment

• Ensure the department leads the charge in regard to recycling efforts and environmental initiative.

• Complies with all Resort policies, procedures and standards of operation

• Other duties as assigned

Job Qualifications:

Read, write, and understand English -required

Able to sit or stand for 8 hours -required

High school Degree -required

Previous experience in Lodging/Hospitality/Front Desk/Call Center- preferred

Computer-Microsoft office-preferred

Must be flexible in schedule -required

Interesting and Informational Links:

• Find out more about Vail Resorts Recruitment (https://www.facebook.com/JobsAtVailResorts) and “like” our page on Facebook

• Find out more about Keystone Resort (http://www.keystoneresort.com/)

• Find out more about our Company Policies (http://jobs.vailresorts.com/info/company-policies.aspx)

The expected pay range is $20.00 - $24.07. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501651

Reference Date: 05/31/2024

Job Code Function: Front Office