Vail Resorts Lead Host/Hostess - Alpenglow Stube - Winter Seasonal - Keystone Resort in Keystone, Colorado

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Outpost Restaurants are located atop North Peak Mountain, the second mountain “back” at Keystone. Access to this location during the winter months is solely by double gondola/chairlift ride. This is an unpaid commute to a remote location, and operations at this location are subject to weather delays and cancellations. There is generally no compensation for cancelled shifts. As this is a remote location and subject to weather events, evacuation and delays are possible. Employees may be required to leave the building via snow cat, snowmobile, or other transportation methods. Skiing/riding is * not * required to vacate the building. Medical and fire help are located nearby, but response times may vary depending on weather and other incidents occurring around the mountain.

Responsibilities include, but are not limited to:

  • Maintain a professional appearance and demeanor. Must possess excellent communication skills, be able to function effectively as part of a team, and take direction from supervisors and co-workers.

  • Expected to have full knowledge of the menu and all beverage offerings within 14 days of hire.

  • Greet customers immediately upon arrival to outlet, coat check if applicable, demonstrate a friendly courteous demeanor both in person and over the phone.

  • Able to multi-task and maintain a professional demeanor.

  • Organization of outlet seating chart, determine fairly which tables are to be seated, and seat customers in a timely manner while maintaining order in the dining area.

  • Organization and maintenance of coat check area.

  • Taking and canceling reservations - use of RezPak/Open Table dining system. Training will be provided.

  • Certified Slip Resistant shoes are required prior to starting work. Shoes must be provided by the employee.

  • Other duties can include various cleaning projects, laundry, vaccuming, helping with room setup and change over, etc.


  • HS diploma/equivalent - Preferred

  • Computer Operations: basic computer knowledge - Required.

  • RezPak/Open Table/similar software - Preferred.

  • Licenses: TIPS & ServSafe - Preferred

  • Previous F&B experience - Required

  • Host or similar experience - Preferred.

  • English, written, spoken, phone work - required

  • Slip resistant shoes must be acquired prior to work start date.

Adaptability and flexibility are a must in any position at the Outpost, the right candidate will maintain a positive attitude in the face of challenges, will embrace the service culture of Vail Resorts, and maintain a sense of cooperation and support with the other outlets in the building.

Employees may be expected to work in other outlets in the building, as well as perform duties outside of their normal job functions.

We’re looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team – where A Mountain of Possibilities awaits.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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