Vail Resorts Lodging Front Desk - FT and PT - Winter Seasonal - Okemo Mountain Resort in Ludlow, Vermont

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Responsibilities:

  • Primarily responsible for handling guest check in/out, while also providing the lead guest service role in the Welcome Center

  • Interfacing with reservations, housekeeping, maintenance, security and other departments as needed

  • Other responsibilities include but are not limited to:

  • Answering the telephone and handling guests’ requests for information and reservations

  • Preparing guest information for next day arrivals

  • Keeping the Front Desk area neat and well-stocked with pertinent information

  • Selling miscellaneous access tickets

  • Assist Lodging Director with special projects

Skills:

  • Excellent communication and customer service skills

  • Guest service oriented with strong organizational, interpersonal and communication skills

  • Must be able to interpret, enter and adjust numbers on computer system in an extremely accurate manner

  • Ability to concentrate and maintain composure in a busy, multi-task oriented environment

  • Attention to detail is critical

  • General understanding of computers and operating knowledge of Microsoft Office

  • Previous experience with a PMS and reservation system is not required but is a plus

Physical Demands:

  • Ability to work on computer systems and read fine detail with varying degrees of software color schemes

  • Must be able to operate computer and software for extended periods of time

  • Ability to endure extended periods of standing behind the front desk

  • Ability to lift 50 pounds (medium lifting)

Certifications/Diplomas/Prerequisites:

  • High school diploma or equivalent preferred

At Okemo, we’ve got 2,200 vertical feet of positive outlook and it shows. Culture is what we teach. And service with a smile is the linchpin of our philosophy. Every interaction with our guests-on and off the mountain, at the golf courses, Adventure Zone and at the Evolution Bike Park, is an opportunity to turn a skier, rider, golfer, or recreational enthusiast into a lifelong member of our family. Our employees reflect this attitude by having fun doing what they do best: creating a memorable recreational experience! www.vailresortscareers.com at http://www.vailresortscareers.com/

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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