Vail Resorts Vail Resorts Retail - Oakley, Store Manager - Northstar California Resort in Northstar, California

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we

want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and reimagine

a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Manages the overall day-to-day operation of our Oakley retail partner store. This position is responsible for merchandising, financial

management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales

generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Level I Store is defined as

Medium or High Complexity with $0 to $0.5 million in revenues, or Low Complexity with $0 to $1.5 million in revenues. See Store Classification Guide for additional

information.

Roles & Responsibilities:

Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others

Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion

Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime.

Must be a Leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged

and effective team

Drive the highest level of sales and service culture within each store with focus of enhancing and optimizing revenue opportunities

Ensure the stores are aligned with Northstar California Resort and VRR policies & objectives.

Demonstrate comfort, adaptability and out-front leadership of all day to day operations and seasonal store setups and ramp-downs

Develop a robust development program for store’s Assistant Manager, and Supervisor team, with a focus on personal and professional empowerment.

Drive excellence in all areas of store operational standards.

Generate sales, and demonstrate and maintain a professional standard of guest service

Evaluate sales trends and create methods for sales growth

Manage inventory control and meet or exceed inventory goals

Be a model and administer company policies and guidelines

Recruit, hire, train, coach, and maintain quality store teams

Enforce company cash handling policies and procedures, and other loss prevention policies

Provide training resources in POS, product knowledge, guest service, resort information, and sales

Conduct performance appraisals for and coach development of staff on a regular basis

Maintain all company paperwork according to policies and standards

Manage operational budget

Be energetic, motivated, and possess the ability to multi-task

Operational Expectations

Sales Training - Develop staff in demonstrating the ‘GUIDE’ experience- every guest, every time.

Coaching and Monitoring - Ensure that all store teams are given the opportunity in performance improvement, and development goals are created for growth.

Recognition - Drive a store culture of employee engagement through recognition and maintaining a positive work environment.

Progressive Discipline - Ability to recognize corrective action opportunties, and ability to demonstrate accountability & present coaching discussions.

Communication and Reporting - Ensure that all time sensitive assigments are completed and clearly communicated in a timely manner.

Physical Organization - Ensure that all Northstar California Resort and Vail Resorts standard operating procedures are adhered to on a consistent basis.

Merchandise Maintenance - Maintain store merchandising standards directed by the Merchandise Specialist. Ability to maintain close, collaborative

relationships with Merchandisers and Buyers.

Promotional Appearance- Ensure that all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the

Buyers and Merchandise Specialist.

Loss Prevention - Ability to implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams.

Risk Management – Ensure 100% compliance in all risk management related areas, including safety, and incident reporting.

Cash Management - Maintain practice of proper protocols in all aspects of cash usage as defined in Vail Resorts SOP manuals.

Product Management - Ensuring that all movement of products from; DC to Store, & Store to Store, are maintained and regularly audited for inventory integrity.

Qualifications:

Minimum of 2 years management experience - required

Minimum of 3 years retail experience - required

Snowsports industry knowledge - preferred

High school diploma or equivalent - required

Proficient in Microsoft Office applications - required

English fluency - required

Excellent communications skills both written and verbal

Self-motivated with the ability to multi-task

Familiarity with rental and retail POS systems - preferred

Benefits include:

Free EPIC Ski and Snowboard Pass to our world-class resorts

Employee discounts at our retail stores

Employee Assistance Program (EAP)

Excellent training and professional development programs for internal growth

An Experience of a Lifetime

With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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