Vail Resorts Vail Resorts Retail - Oakley, Store Manager - Northstar California Resort in Northstar, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we
want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and reimagine
a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Manages the overall day-to-day operation of our Oakley retail partner store. This position is responsible for merchandising, financial
management, sales staff supervision and overall store management. Oversees hiring, training, coaching and scheduling of store personnel. Responsible for sales
generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and store appearance. Level I Store is defined as
Medium or High Complexity with $0 to $0.5 million in revenues, or Low Complexity with $0 to $1.5 million in revenues. See Store Classification Guide for additional
Roles & Responsibilities:
Demonstrates and leads our Core Values: Be Safe, Do Right, Do Good, Have Fun, Drive Value, Serve Others
Demonstrates and leads our Leadership Competencies: Drive, Out Front, Re-imagine, Develop, Connect, Passion
Drive a culture of service excellence with a focus on ensuring every guest has the experience of a lifetime.
Must be a Leader who possesses a high level of self-awareness and emotional intelligence. Exhibiting these traits is critical to successfully driving an engaged
and effective team
Drive the highest level of sales and service culture within each store with focus of enhancing and optimizing revenue opportunities
Ensure the stores are aligned with Northstar California Resort and VRR policies & objectives.
Demonstrate comfort, adaptability and out-front leadership of all day to day operations and seasonal store setups and ramp-downs
Develop a robust development program for store’s Assistant Manager, and Supervisor team, with a focus on personal and professional empowerment.
Drive excellence in all areas of store operational standards.
Generate sales, and demonstrate and maintain a professional standard of guest service
Evaluate sales trends and create methods for sales growth
Manage inventory control and meet or exceed inventory goals
Be a model and administer company policies and guidelines
Recruit, hire, train, coach, and maintain quality store teams
Enforce company cash handling policies and procedures, and other loss prevention policies
Provide training resources in POS, product knowledge, guest service, resort information, and sales
Conduct performance appraisals for and coach development of staff on a regular basis
Maintain all company paperwork according to policies and standards
Manage operational budget
Be energetic, motivated, and possess the ability to multi-task
Sales Training - Develop staff in demonstrating the ‘GUIDE’ experience- every guest, every time.
Coaching and Monitoring - Ensure that all store teams are given the opportunity in performance improvement, and development goals are created for growth.
Recognition - Drive a store culture of employee engagement through recognition and maintaining a positive work environment.
Progressive Discipline - Ability to recognize corrective action opportunties, and ability to demonstrate accountability & present coaching discussions.
Communication and Reporting - Ensure that all time sensitive assigments are completed and clearly communicated in a timely manner.
Physical Organization - Ensure that all Northstar California Resort and Vail Resorts standard operating procedures are adhered to on a consistent basis.
Merchandise Maintenance - Maintain store merchandising standards directed by the Merchandise Specialist. Ability to maintain close, collaborative
relationships with Merchandisers and Buyers.
Promotional Appearance- Ensure that all sale signage, price adjustments and other promotional fixtures are executed in a timely manner as directed by the
Buyers and Merchandise Specialist.
Loss Prevention - Ability to implement all LP measures & practices. Adhere to all preventive policies and ensure buy in from store teams.
Risk Management – Ensure 100% compliance in all risk management related areas, including safety, and incident reporting.
Cash Management - Maintain practice of proper protocols in all aspects of cash usage as defined in Vail Resorts SOP manuals.
Product Management - Ensuring that all movement of products from; DC to Store, & Store to Store, are maintained and regularly audited for inventory integrity.
Minimum of 2 years management experience - required
Minimum of 3 years retail experience - required
Snowsports industry knowledge - preferred
High school diploma or equivalent - required
Proficient in Microsoft Office applications - required
English fluency - required
Excellent communications skills both written and verbal
Self-motivated with the ability to multi-task
Familiarity with rental and retail POS systems - preferred
Free EPIC Ski and Snowboard Pass to our world-class resorts
Employee discounts at our retail stores
Employee Assistance Program (EAP)
Excellent training and professional development programs for internal growth
An Experience of a Lifetime
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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