Vail Resorts Operational Training Supervisor, Ski and Snowboard School - Winter Seasonal - Park City Resort in Park City, Utah

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Operational Training Supervisor is a member of the Park City Ski & Snowboard School supervisory team that reports directly to a specific Location Manager while working closely with the Training Manager to facilitate quality lesson products for our guests. Becoming part of the Park City team means you’re joining one of the best ski brands in the world.

This position includes a hybrid of responsibilities that fluctuate depending on projected business needs. The Operational Training Supervisor will work primarily as a daily operational supervisor with a heavy focus on quality assurance of our lessons and continued education of our instructors, supporting the mission and vision of the Park City Ski and Snowboard School. This is a salaried position- Oct. 22 nd - April 19 th .

The Operational Training Supervisor’s responsibilities include:

Operational Responsibilities: Perform operational duties including:

  • Model the company’s mission, vision and values

  • Manage staffing as business dictates

  • Regularly assess performance of staff including, observation, coaching and delivering performance feedback

  • Play an integral role in our culture of Health and Safety

  • Ensure staff adhere to company and departmental policies & procedures

  • Administer appropriate record keeping and reporting systems to include and not limited to: payroll and a working knowledge of RPOS

  • Communicate with all SSBS locations as well as other departments to create an environment of support and trust that will benefit staff and guests

  • Perform other duties as assigned

  • Proactively provides superior guest service at all times (internal and external)

Leadership and Training: Work with SSBS Leadership team to ensure quality and consistency of training throughout the school. This includes but is not limited to:

  • Creating and delivering training that connects instructor teaching skills to an exceptional guest experience

  • Building and delivering training that equips instructors with needed operational knowledge

  • Identifying areas for new training

  • Being instrumental in implementing new hire training

  • Be responsive and proactive to guests needs and be involved in guest recovery


  • High School diploma and/or two years relevant proven leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired

  • Must meet current PSIA/AASI Level 3 or equivalent certification standards

  • Communicate effectively in written form and verbally

  • Proficient with Microsoft Office, Windows based applications and internet based software

Physical Requirements

  • Able to withstand lengthy exposure to cold and inclement weather for entirety of each work day

  • Able to sit at computer for extended periods of time

  • Physical strength and ability to respond appropriately to emergency and other unplanned situations, and the ability to ski/ride extended periods of time, which may include up to a full work day.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID [[id]]