Vail Resorts Ticket Scanning Lead - Winter Seasonal - Northstar California Resort in Truckee, California
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
Northstar’s Scanning Team is looking for Leads for the 2018/2019 season. Are you the type that likes to take the guest experience to the next level by providing exceptional guest service? This position is extremely guest services-oriented and requires an upbeat and outgoing attitude! The Scanning Leads greets and engages ALL guest while scanning tickets and passes at the lifts, politely and respectfully working with all levels of guests regarding valid/invalid pass products, and answering any and all questions our guests might have. We are looking for organized individuals who are outgoing, guest service-driven, positive, have a passion for the outdoors, and take pride in their work and work environment. This is an outdoor position in the beautiful Sierra Nevada Mountains. This comes with a commission structure!
Ticket scanning leads have the responsibilities of a scanner plus an added level of responsibility. They are responsible for fixing pass issues, assisting with guest service and maintaining a high level of service. Ticket scanning leads work across departments to ensure our teams are aligned with the resort. They are the core to our team’s success. A ticket scanning lead sets the example for the rest of the team by showcasing their respect for our resort and drive to be the best.
This position can be located at any of the following locations:
Big Springs Gondola – This location is busy with the majority of our guests passing through this portal to our mountain. A high level of detail and ability to retain a significant amount of information while maintaining a calm and friendly demeanor is preferred.
All Other Northstar Chairlifts/Gondolas – These locations are busy throughout each day as guests enjoy our mountain. A high level of detail and ability to retain a significant amount of information while maintaining a calm and friendly demeanor is welcomed. Candidates must be able to stand outside in any sort of weather.
Benefits include, but are not limited to:
Free Vail Epis Pass for you and your dependents
Make new friends
Food and gear discounts
Working outside with likeminded people
Fun and fast paced work environment
Branded Northstar gear
Team and resort events
Opportunities for growth, development and career advancement
Responsibilities include, but are not limited to having Fun while performing the following:
Working outside in an alpine environment
Ski/riding safely to/from lifts.
Validate tickets and season passes using guest’s first names and a handheld device
Handle high volumes of customer interaction while delivering exceptional guest service for the internal and external guest
Provide resort, village and local information to guests
Initiate a friendly greeting to all guests
Using guest's names
Always have trail maps and wickets on your person to hand out at any time
Communicate in a courteous and respectful manner to all internal and external guests
Adhere to all departmental and company policies and procedures
Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
Promptly assist in the resolution of all guest complaints and any pass and ticketing issue; handle all guest concerns and suggestions
Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in departmental and resort training and development courses
Perform other duties as assigned
Ability to speak effectively before groups of customers or employees
Some leadership experiece i.e. work roles, school roles, sports teams etc.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to maintain composure and professionalism under pressure
Able to work independently and demonstrate team spirit
Strong attention to detail
Must enjoy working and interacting with people
Must enjoy working in inclement weather for long periods of time
Clean and professional demeanor
With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.” www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
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