Job Information
Vail Resorts Ski & Ride School Supervisor in Vail, Colorado
Continue Your Experience of a Lifetime!
Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.
As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary (https://vailresorts.service-now.com/hrportal?id=knowledge&sys_id=4a491bcbdb8b6b0091bb929adb9619fe)
Job Summary:
The Operational Supervisor will be responsible for the guest experience and product quality. This is accomplished through hiring, training, managing, scheduling, payroll and overall morale of program instructors. The Supervisor is accountable for promoting workplace safety programs, allocation of ski school resources to products, staff and guest communication as well as instructor on-hill observations to review product quality. The Supervisor will regularly interact with guests to solicit feedback, resolve conflicts, and to accommodate special requests when appropriate.
Job Specifications:
Outlet: Golden Peak Adults Ski School, Golden Peak Children's Ski School, Lionshead Children's Ski School
Location: Vail, CO
The budgeted range starts at $55,000 - $56,160. Actual pay will be adjusted based on experience
Shift & Schedule Availability: Full Time
Job Responsibilities:
Guest experience- ensuring the highest level of quality in regards to private and adult group lessons and overall ski/snowboard school experience. Matching guests needs to instructor qualities, greeting/informing guests, soliciting feedback, guest recovery, and accommodating special requests when appropriate.
Promote school, resort and company initiatives.
Manage on-hill class lesson splits to ensure lesson quality while at the same time maintaining appropriate class averages. On-hill presence to make self available to instructors for additional help when needed, also for observation purposes in regards to reviewing product quality and instructor performance.
Instructor Performance Management including ongoing communication and of season reviews for staff and coaching/disciplinary actions when deemed necessary.
Continuous interaction with Product Sales team to manage private lesson bookings ensuring exceptional guest experiences while maximizing revenue.
May include scheduled days working inside to facilitate immediate instructor needs with reference to scheduling private lessons.
Work place safety initiatives: To include: Worker's Compensation reporting, facilitating mandatory safety training/clinics, incident tracking and communication to reward the staff when safety and wellness goals are met.
Staff communication to include: daily morning meetings, monthly family meetings, instructor messaging for company/department updates.
Recording individual program statistics to attain seasonal targets.
Lead training and teach lessons whenever necessary.
Remain current with certification and membership of professional ski/snowboard organizations.
Oversee distribution, organization and collection of instructor uniforms.
Role model and bring to life the company's values of; Serve Others, Do Right, Drive Value, Do Good, Be Safe and Have Fun.
Other duties as assigned
Job Qualifications:
High School Diploma.
PSIA/AASI Level 3 preferred
Minimum of three years as a full-time instructor for a recognized ski/snowboard school. Highly recommended: Instructor trainer or Supervisor Assistant.
Have current professional instructor certification; required
Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management is required.
The expected pay range is $55,000 - $56,160. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 501907
Reference Date: 06/21/2024
Job Code Function: Ski/Snow School