Vail Resorts Jobs

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

• Free ski passes for dependents

• Critical Illness and Accident plans

Job Summary:

One Job, double the benefits! This position is responsible for overseeing the operations of the Bell/Valet team and ensuring all The Hythe, Luxury Collection, Brand Standards as well as all VR and Marriott service standards are met. This will include the responsibility of overseeing the safe and efficient relocation of guest’s automobiles to designated parking locations, as well as maintaining vehicle cleanliness The Bell Captain is also responsible for ensuring the timely delivery and retrieval of guest’s luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance and encourage adherence to standard operating procedures. The Bell Captain is also responsible for interviewing, hiring, training, onboarding, scheduling, inventory and visually monitoring performance of all employees. This position requires shift flexibility as needed for operations.

Job Specifications:

• Outlet:  The Hythe - Marriott Luxury Collection

• Expected Pay Range: $23.00 - $24.26 / hour

• Shift & Schedule Availability:  Full Time, Year Round

• Skill Level: Advanced  

Job Responsibilities:

• Welcome guests in a warm, friendly, prompt and professional manner.

• Complete Vehicles Inspections, Parks and retrieves guest vehicles in a timely and safe manner. Including completing valet tag and additional tagging information of all guest vehicles.

• Responsible for guest key management

• Responsible for daily checklists (i.e. knowledge of current functions and elite recognition).

• Oversee the timely delivery and retrieval of luggage, amenities, faxes, letters, newspapers, boxes and various items to the guest rooms.

• Maintaining a high level of professional appearance, demeanor, and ethics in dealing both with guests, co-workers and subordinates.

• Ensures that the Bell desk and adjacent public areas are kept in pristine condition, including trash removal.

• Handles confidential information, including guest records, with a high degree of integrity.

• Anticipated guests’ needs respond promptly and acknowledge all guests.

• Oversee and effectively deal with all guest issues as they occur and resolve the issues to a satisfactory outcome.

• Monitor guest feedback through Medallia GSS, and assist with responding to guest surveys with guidance from Guest Services Manager

• Driving GXP culture within the Drive team.

• Ensuring good safety practices of guests throughout the hotel, and proper emergency and safety procedures are followed.

• Managing the property parking logistics, and providing team with appropriate steps of preparation for timely and accurate placement and retrieval of guests vehicles including property announcement of parking closures based off occupancy

• Calendar management and understanding of Property PMS system lightspeed

• Charge guest parking as needed, and responsible for management of the tip process and reporting for the Drive team

• Flexible schedule required. Must be available to work holidays, weekends and nights.

• Attend / schedule departmental meetings, pre-cons, and other meetings as required. Ensure Post con notes are provided in timely manner.

• Ensure recycling efforts and environmental initiatives are met.

• Performs any additional tasks or projects as required.

Job Requirements:

• 1+ years of experience

• Must be 21 years of age. -required

• Have a valid US driver’s license. -required

• Computer Operations, including word, excel, outlook – required

• Knowledge of Lightspeed PMS, GXP, or other Marriott systems – preferred.

• Must have a satisfactory MVR check. -required

• Ability to drive a manual as well as an automatic. -preferred

• Must have guest service experience. -required

• Must be able to work outside in all weather conditions. -required

• Must be able to stand for long periods of time. -required

• Must be able to bend, crouch, crawl, climb and kneel. -required

• Must be able to work weekends, holidays and evenings when needed. -required

• Must be able to communicate effectively in English. -required

• Ability to communicate in Spanish or in other languages. -preferred

The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 499464

Reference Date: 12/20/2023

Job Code Function: Valet