Vail Resorts Front Desk & Conference Centre Coordinator - Full-Time - Year-Round - Whistler Blackcomb in Canada

Start Date: Immediate

Term: Year Round, Full Time (40 hours/week).

Whistler Blackcomb’s Mission Statement is “Experience of a Lifetime”

Love what you do! Because that’s what we’re all about. The Whistler Blackcomb staff is comprised of individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We look for applicants who share in this passion, whether you are looking for a seasonal job or wanting to build an exciting career, don’t miss the chance to work and play in BC’s winter wonderland. If you sound like our ideal applicant please apply online and show us what you’ve got. #wbworklove

The Front Office/Conference Services Coordinator’s main responsibility is the day-to-day function of the front desk and ensuring that all meetings/conferences run smoothly. This role makes decisions effecting Guests, Associates and operating procedures that contribute to the overall success of both the Front Office, Conference Services and Lodging Ovations.

Responsibilities:

  • Embrace Lodging Ovations’ Leadership Best Practices and Mission to ensure an extraordinary vacation experience for all Lodging Ovations Owners and Guests.

  • Review all reservation reports on a daily, weekly and monthly basis, noting any special Guests, special request etc. and take appropriate action.

  • Allocate rooms in LMS for expected arrivals and future bookings

  • Provide Front Desk Coverage when scheduled.

  • Ensure all Guest issues are resolved in a timely matter.

  • Train new hires for Front Desk, Conference Services and Night Audit

  • Coordinate all meeting and group conferences.

  • Liaise with WB Service & Sales Managers.

  • Provide an authentic experience for meeting and group conference Guests by being present and available from the planning through the end of their event.

  • Coordinate with internal Team Members on any special arrangements (catering, AV equipment etc.) for meeting and group conference Guests.

  • Ensure all conference room billing is complete and accurate.

  • Follow-up on VIP arrivals and welcome cards/amenities.

  • Take full ownership of groups and plan schedule in line with meeting and conferences in collaboration with FOM

  • Provide leadership to the Front Desk team.

Qualifications & Experience:

  • Tourism/Hospitality Post-secondary education an asset

  • Flexibility and a positive attitude

  • Administrative and computer skills

  • Excellent communication and relationship building skills

  • Detailed, accurate, organized and disciplined

  • High level of integrity and maturity

  • Previous Front Office/Reservations/Sales experience an asset

  • Work shifts and carry a cell phone for inquiries

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Explore Employment Opportunities with Whistler Blackcomb! (www.vailresortscareers.com).